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Email, Office Hours, and 1-1 Meetings

There are multiple ways to get help from PATh’s Research Computing Facilitators. Get in touch anytime!

Research Computing Facilitators

To help researchers effectively utilize computing resources, our Research Computing Facilitators (RCFs) not only assist you in implementing your computational work on PATh compute resources, but can also point you to other services related to research computing and data needs.

Help via Email

We provide ongoing support via email to, and it’s never a bad idea to start by sending questions or issues via email. You can typically expect a first response within a few business hours.

Virtual Office Hours

Drop-in for live help, available every Tuesday and Thursday:

  • Tuesdays, 4-5:30pm ET / 1-2:30pm PT
  • Thursdays, 11:30am-1pm ET / 8:30-10am PT

You can find the URL to the Virtual Office Hours meeting room when you log into a PATh access point, or in the signature of a support email from an RCF.

Click here to sign-in for office hours, once you arrive in the room.

Make an Appointment

We are happy to arrange meetings outside of designated Office Hours, per your preference. Simply email us at, and we will set up a time to meet!

Learn About the PATh Facility

The following slides provide an overview about the PATh Facility: why it exists, good use cases, and how to get started: